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FREQUENTLY ASKED QUESTIONS
CBD is short for cannabidiol, one of the primary active compounds called cannabinoids found in cannabis plants. The two most well-known cannabinoids are CBD (which does not get you high) and tetrahydrocannabinol, also known as THC (which does).
CBD helps elevate your body’s natural endocannabinoid levels to regulate your biological response to both external and internal stressors. Studies have shown CBD to be effective in reducing inflammation and helping to balance your body’s biological response to pain, stress and anxiety.
No. CBD contains less than 0.3% THC content, which means our products will promote your body’s overall biological well-being without leaving you dazed and confused.
The combination of all phytochemicals and THC found in CBD helps to amply the unique benefits of each individual cannabinoid. This is often referred to as the Entourage Effect.
The Entourage Effect is the working synergy among all of the cannabis components, with each individual component working together with other cannabis compounds to enhance health and wellness benefits while mitigating any potential side effects.
The most effective amount of CBD for every person will vary depending on how their body metabolizes, absorbs, and responds to the compound. Our advice: start small and be mindful of your response before fully incorporating CBD into your daily routine.
Our products are clean, safe and effective for use. However, we advise consulting with your doctor first before trying products that contain CBD. All of our products that contain CBD are organic, grown in the USA, and THC free with the highest standard.
All of our products are manufactured in the United States. Our hemp grower/processor is also located in the United States and utilizes sustainable, certified organic, non-GMO farming practices.
Yes, all VIVI products are vegan.
No, VIVI products are cruelty-free and never tested on animals.
We use natural, clean and safe ingredients in our products and is perfectly safe to use during pregnancy. All products are lab tested and made in GMP (Good Manufacturing Practice) facility. For some products that contain CBD, we advise consulting with your doctor first. All of our CBD are organic, grown in USA, and THC free with the highest standard.
It depends on where you are. Shipments are expected to arrive within 7-10 business days from the shipping date. Delivery details will be provided in your confirmation email.
We offer free shipping on all domestic purchases over $50!
We currently ship to few selected countries. All international orders may require signature upon delivery. Please note that shipping charges do not include international tariffs, customs, duties, or any relevant taxes and customers will be responsible for them. Please contact the customs office in your country for more information and requirements to clear customs.
We are not responsible for refunds for the following reasons:
Packages refused due to country's law, duties, taxes. Packages are not picked up by the recipient at the local holding facility. Packages can not clear customs due to restrictions. Items that are missing because they are confiscated by Customs. Incomplete or incorrect shipping address.
To request an address change, please email firstname.lastname@example.org with your correct shipping address. We can't guarantee an address update after an order has been placed, but we'll certainly do our best!
CANCELS & RETURNS
We want you to love your VIVI products! If you’re not completely satisfied with your purchase, please contact our Customer Service Team at email@example.com and we’ll take care of you.
Free 30-Day Returns. We are committed to offering the safest and highest quality products on the market and we want you to be completely satisfied with every purchase you make. Your order can be returned within 30 days of purchase for a full refund of the product. Please reach out to our Customer Service team at firstname.lastname@example.org with your order number and the products you'd like to return or exchange and we'll take care of the rest.
To be eligible for a return, your item must be unused and in the same condition and original packaging that you received it in. Please note only regular, full-priced merchandise is eligible for a return and refund – sale items are exchange only.